Frequently Asked Questions
Welcome to the ASTRAFOOLD Help Center! Below are answers to our most commonly asked questions.
📦 1. What products do you sell?
We specialize in stylish, high-quality activewear including sports bras, T-shirts, joggers, trousers, and more. All items are designed for comfort, performance, and modern style.
🌍 2. Do you ship internationally?
Currently, we offer shipping across the UK and selected international locations. If you're unsure whether we ship to your country, please contact us at support@astrafoold.online.
🚚 3. How long does delivery take?
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UK Orders: 3–5 business days
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International Orders: 7–15 business days (varies by location)
Tracking information will be sent once your order is dispatched.
💳 4. What payment methods do you accept?
We accept all major payment methods including:
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Visa
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MasterCard
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American Express
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Apple Pay
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Google Pay
🔁 5. Can I return or exchange an item?
Yes! We offer a 14-day return policy on unused items in their original condition and packaging. To start a return or exchange, email us at support@astrafoold.online with your order number.
🧼 6. How should I care for my ASTRAFOOLD clothing?
To keep your activewear looking fresh:
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Machine wash cold, gentle cycle
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Do not bleach
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Tumble dry low or air dry
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Avoid ironing prints/logos
🔒 7. Is my payment and personal information secure?
Absolutely. Our website is SSL-encrypted and PCI-compliant to ensure all your personal and payment data is 100% secure.
🛒 8. Can I change or cancel my order after placing it?
If your order hasn't been processed yet, we may be able to make changes. Contact us within 1 hour of placing your order for the best chance to modify it.
🧾 9. How do I track my order?
Once your order is shipped, you'll receive a tracking link via email. You can also contact us if you need help locating your package.
📧 10. How can I contact ASTRAFOOLD?
We’re always happy to help!
Email: support@astrafoold.online
Phone: +44 7383 887891
Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)